Customer Testimonials
Just took delivery of my new EV today at Ray Laethem Buick GMC. Bob Hunwick was my salesperson and he absolutely made the deal happen. Could not have acquired this vehicle without Bob really making the dealership work for me as a customer. The delivery experience was simply fantastic. I had so many questions and honestly also concerns about the EV, its technology, other features, and even simple things like the plugs and connectors. Bob, Lauren, Chloe, and Ray all made the delivery experience spectacular. Thank you to all of you!
I WILL NEVER EVER GO TO To Rae Laethum AGAIN!!!
My wife and I were celebrating our 30 year wedding anniversary so I wanted to do something special for us and I set out to surprise her with a brand new vehicle so I called Ray Laethem dealership about a 2025 Buick Enclave on the phone and spoke to the salesman and he emailed me a quote over for the vehicle. I was very satisfied with the price, and proceeded to fill out the application.
I told him upfront that I had excellent credit And he reassured me that my credit would ... Read More DealerRater - Oct 7, 2024
Bob Hunwick and Lauren helped My wife and I Get out of our old lease early because we were out of miles. Seamless and smooth.
I had an appointment to purchase my leased vehicle. EJ Borden was on time and Very polite, knowledgeable,respectful of my time. Finance department was through explaining everything to me. I was very happy with the service I received.would purchase another car from dealership if need arose.
I’ve never been insulted regarding waisted time more than this dealership. Buick repair appointments are scheduled 2 weeks in advance. Communicating by phone is just as bad.
They broke a sparkplug off in my car then lied about it to my face. There are so many complaints about poor service and being ripped off by this place. I encourage a BOYCOTT RAY LEATHEM Campaign. Maybe if they lose business they might wise up and get quality mechanics. This is not rocket science.
Dropped my vehicle for service on Friday. Advisor sent me quote and said he didn't have part and I'd have to wait until Monday. Monday came and no call by 1030, I called them and they said car was ready (why didn't they call me?). Price for final job was $100+ higher than Friday's quote. They said they would look into it for me. 4 hours later, I had to call to find out what was going on. Got transferred to Voicemail several times and finally someone came on and told me that she spoke to manager about my ... Read More DealerRater - Sep 26, 2022
I went purchase a lease I contacted salesman and he was supposed to call me
Back and didn’t,I had to call several times to find out status.
I sent my Chevy spark there after making a appointment in advance so the issues were mentioned the car got towed there for a broken hood cable to be replaced and the hood latch and a windshield…
The service guy told my wife to get safelite because their suppler was out of that windshield as if none were ever to be made or gotten again????
So u go to a dealership ... Read More DealerRater - Jun 22, 2022
SCHEDULED RECALL SERVICE APPOINTMENT FOR 7:15 AM. DROPPED THE CAR OFF EXACTLY ON TIME FOR A JOB THAT IS ESTIMATED TO TAKE 2 HOURS. AFTER NO PHONE CALL BY 2:15 PM DECIDED TO GO AND CHECK ON THE PROGRESS. NO SURPRISE, THEY HAD NOT EVEN TOUCHED THE CAR. GM- THERE IS NO EXCUSE FOR THIS. YOU NEED TO TAKE CONTROL AND RE-TRAIN YOUR DEALERS. THESE ISSUES REFLEX ON YOU.
Took 3 months to get an appointment and they didn't fix my leaking sunroof properly and charged me and I was told to come back again at my expense and they were out of loaners and again was rescheduled only to wait for another appointment which came 2 months later and in the meantime had to pay out of pocket to have remedied, so never again...
The very first time I took a vehicle in for service. The results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not knowing the brand. Years passed I tried again with an oil change. Results the same disaster. Recently Needed to have a headlight changed on my wife's vehicle. They are less than a mile away, so I told the wife to just go to Laethem, surely they could handle that. Less than 30 days later bulb out again. So she ... Read More DealerRater - Nov 24, 2021
I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, ... Read More DealerRater - Sep 23, 2021
I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE
GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal ... Read More DealerRater - Dec 1, 2020
They let Porters do Mechanic’s work and then do not inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop.
Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman.
Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process!
In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick understood what it would take in terms of price for the vehicle that I was looking for. I will definitely be looking forward to working with Bob and Lorrine in the future.
Great customer service, was very professional and helpful and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful.
Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go.
Very professional. Everything moved along very efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive.
We are new to the area and new to the dealership. Our sales rep Betsy was a pleasure to work worth. We couldn't be happier with our new Enclave!
I came in for an oil change and ended up with two different filters that i did not want or need I was never told or never seen the filters I only have 14,000 miles I feel so Hurt, Used, Sad because I trusted you so much. I have bought many cars from you Also I found out through my salesman that this oil change would have been free warranty which was also never mentioned to me when I came in I set the appointment up for Oil change and that is want I needed
Now I feel I cannot trust ... Read More DealerRater - Dec 15, 2019
They do an excellent job in all aspects of the dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases
Edward Borden was excellent in helping me achieve my goals in my purchase of my new Arcadia Denali.My experience was painless and I appreciate everyone that was involved with my process.
They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in stock,
Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help.
I have always had great experiences in the sales and service departments. I will continue going to this dealer when it’s time to purchase a new car.
Excellent service. Location is great and the entire team is very friendly. I am very happy with Ray Laethem services. Thank you for listening to me.
I recently was referred to Ray Laethem and the purchase of my car has been one of the best experiences ever for getting a car. Bob Hunwick offered to let me drive the car as much as I needed to make a decision, (I've been places where they "ride" with you when you test drive). He looked through car inventory at other participating dealers to get me what I wanted, ended up they had what I was looking for. They offered different scenarios for financing and when I went to pick up the vehicle the sales assistant, ... Read More DealerRater - Oct 18, 2019
I have purchased several vehicles from Ray Laethem over the years. Always a great experience and excellent service if required. My salesman, Matt Frame always provides great options for my next car.
Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Ray Laethem dealership for service.
Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room.
Matt Frame is an excellent salesperson to work with. He simplified the lease turn-in, as well as the new lease process. I would recommend Ray Laethem Buick GMC.
We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly
Dropped my wife’s enclave off. They assessed the problem and got back to me quickly with a quote to repair the issue. They worked with the warranty company that I bought my warranty from and that cut the original cost in half. Very happy with the service I got.
Usually I have to wait an hour or more but this time was a surprise short time. I like the new policy of registering for a time for repair. Thus I can wait rather than take a loner or request my neighbor to pick me up and drop me off again.
I scheduled my appointment with Joyce. She is always courteous and helpful. I had my two school age children with me and they are easily impatient. Luckily, my services were completely quickly and I wasn’t there nearly as long as I expected to be. I appreciated the swift friendly service.
Great customer service, always friendly and gets the job done quickly and efficiently. I take all my vehicles here and get excellent service every time!
Superior service and attention to my needs. Can't say enough about how well I was treated.I would refer any one to Ray Lathem!!
Looking for anew vehicle and got a good deal right car at the right price. Also traded in a used car and got a good price
Fine service. Problem free. Received a car for an appointment while the GMC Terrain was being service for a recall issue. Will be glad to network the "first cabin service" .
Everyone was friendly and efficient, from my salesman EJ who made the Appointment for me to the service representativea and the cashier. The car was completed quicker than promised.
Not that the first two vehicle purchase experiences anything short of exceptional ...
But, this time I was rushed. Drove in from Cincinnati and had to be back for a meeting in the AM. (Yes, worth the commute.) Paper was was ready, vehicle was ready, they whisked me in and I drove out in about 20 minutes.
The new Terrain drives like a beast. I have a performance SUV. The 2.0L 9-speed turbo is a joy to drive. Responsive. Quick. Nimble. The interior and dash are intuitive, the stereo rocks, and filling up for about $30 bucks is a welcome change of pace. (... Read More DealerRater - Jul 9, 2019
After waiting 4 days for them to detail the car that i want to buy for $28000, I found out that the vehicle had cracked windshield and two tires were worn out. I asked them if they can replace them, but their sales person didn’t even bother himself and told me what they are going to do, he didn’t even apologized for the inconvenience, he only said “I am going to bring your deposit back”
Needed a new lease vehicle. As soon as I entered Ray Laethem Buick, Tim King, Sales Manager, welcomed me. He and EJ Borden provided me with the best price for my budget, with all of the features I desired, and put me into a beautiful white Encore. They did not pressure me to make a decision on the spot, and stuck to their promises. Truly a dealership of integrity! Looking forward to visiting them for service!
Ray Laethem has always provided us with competent vehicle service. They generally finish the work in advance of their estimated time. When we have needed shuttle transport, they have assisted us.
Received requested quote, it was $5000+ less than dealer I was dealing with. E J Borden was very very pleasant and informative. Best salesman EVER!
Great experience from the first phone call to the delivery of the Buick Envision. Bob Hunwick and Lauren did a great job. Thanks for making it a great experience.
Excellent customer service. I appreciated the fact that the sales person really listened to what I had to say. He was truly helpful in every aspect of the sale.
Turned in old SUV to get new SUV 2019. E.J. Borden was very informative explaining about car and services of dealership. He was great!!
I had a recall issue and the service representative took very good care of me and my situation. He called me and scheduled the appointment, and he made all the arrangements for me to get back to my office. It was quick and easy.
I've never been at a dealership where I have been in and out so quickly. Everything was explained to me thoroughly from the salesperson and the finance manager, each taking time to answer all of my questions. Will definitely be returning and recommending this dealership and the salesperson.
Service was quick and car was delivered in quick order and service was good car was available and turn around on Credit decision was fast
Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane arranged a no-cost loan vehicle and found the 2019 Terrain Denali that I wanted; Sales Mgr Tom and Jerry, who works out dealer trades, were all great to deal with. From accident to new car in eight days made a potentially horrible experience at least one that was easy to deal with. This is our fourth purchase from Laethem, and I recommend their sales and service areas without hesitation. Thank you to everyone.
No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems
always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our salesman
Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in.
My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very happy with the service I received. Don't mind driving from Redford.
Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with my experience
I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once did I experience the typical car sales guy feel.
I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the right fit and price! I LOVE THEM!
I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattached and it was discovered that my front brakes We’re on red and I was getting ready to go on a long trip with my children and was very happy that all of the work was taken care of and less than three hours 🙂
I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I got to the dealership, everything was ready. When I was ready to purchase, they took the time to walk me through the numbers. When it was time to pick up the vehicle, it was thorough but not a long process. The vehicle and the paperwork were ready; turning in my lease vehicle was easy and the vehicle walk-through was just the right amount of time for me.
The Service Manager Walt provided exceptional customer service regarding a warranty for the replacement of my gas pedal. He took the time to communicate my issue to GM for a resolution. I was very satisfied. Highly recommend.
I really appreciated the speed and convenience with which Ray Laethem handled my oil change. I also appreciated the print out with suggested maintenance. Great work! And the price was VERY reasonable!
The level of customer service was exceptional from the time I walked into the dealership until the time I left. Not only was Betsy wonderful but the entire team was very knowledgeable and worked out a heck of a deal for my new 2019 Terrain!
Service was quick, employees were polite and kept me in the loop of what was going on with my car. Shuttle service allowed me to go home and do other things and returned bus shuttle to get my car, which is super convient. Great job 👍🏾
There is nothing else to describe. If they were any better, I would have to buy another car :>) Great job #1 Buick 2018 football of the year
everyone takes time yo listen to your needs . from sales to service . for 36 years that is why I go back even after I moved .
Purchased my second vehicle from Bob Hunwick. Service was great and everything was taken care of from trade in to new vehicle purchase. Lauren was thorough in making sure I understood how the electronics in the vehicle worked. She also shared with me some of her other customer's views on some of the electronic options. I found that helpful. Bob and Lauren are an exceptional team to work with!
It was a nice experience- usually it’s a nerve racking experience but it was so much better this time - I felt no pressure but instead it was an easy low key experience
Great experience. Set the whole deal up with the sales person over text and only had to spend 30 minutes in the dealership signing the papers.
Went above and beyond making sure I was kept updated on my vehicle as work progressed. Called me when the vehicle was finished and even went out to the yard and brought it to me when I came to pick it up.
Amazing service from start to finish. So happy!!!! They fixed the gas cap issue and I received a loaner and everything was so easy. Will recommend.
My lease was set to end. I had less than 7hrs to find and close the deal on a new vehicle. I knew exactly what I wanted. Carl Preston, my salesperson made it happen! Might I add, he did it all over the phone. He was patient and searched for available incentives to get the vehicle at the price point I was willing to pay. Normally, car buying season is stressful for me. Not this time. Carl made the process seamless. I'm grateful for the new experience alone.
Great service and a very beautiful and clean dealership. Staff is friendly and I was greeted as I walked throughout the building.. I will always take my enclave here.
Routine maintenance and diagnostic evaluation was performed and the car was ready for pick up at the promised time. No problems encountered during the process.
Sales men are very helpful and very professional. Explain all the options on the car. Would recommend this dealership too all my friends and family. E.J. In my past experience has to be the salesman I ever had.
Service was scheduled, conducted successfully and delivered on time. what else would you like me to say in order to fill all of your spaces?
The salesman found me my used vehicle in less than one day. The 2009 Acadia looked likes and runs like a 2018. The trade in value I received on my 2000 Mercedes was better than I had hoped for and twice what others were offering. I would recommend Ray Laethem Buick GMC to anyone.
The service was performed well and in a timely manner. Also, I was informed that because I had purchased the Extended Warranty, there was no charge for the new tire. Thus, I didn't have to deal with a costly purchase.
Thank you for doing the recall in a quick and efficient way . I was very please how fast my cat was returned . I will make sure you guys handle any problems that come up with my car.
Called to make appointment, was able to make appointment to my schedule. Updated about possible future service needs. Unable to take car in myself, husband did and he was impressed with the service employees.
Help with car accident repairs. Getting A car loaner to drive. I was in an accident as I was stopped at a light. My car was standing still. I am very happy with the results
We have taken our vehicles to different GM Dealers throughout the metro area, but none have given us great service like Ray Laethem. Excellent Dealer.
We made an appointment, and the oil and filter change, including a multi-point inspection, was performed within one hour. I passed part of the time drinking coffee and chatting with our salesman, Matt Frame.
Great service. Great people. Able to get a deal done fast. At a great price. EJ kept me in the loop when a good deal came through.
Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints.
I have been bringing my cars here for service for over ten years. I am always treated fairly and expeditiously. If there is a need for additional work, I am contacted and advised before any work is done. Michael has been my service agent for years and is always easy to work with. Keeps me updated as to when the vehicle will be ready. I like the way you are emailed about the upcoming appointment too.
Me.Friends and family leased 5 cars from this dealership.My last car is 2018 Buick Enclave.I got a demo car for lease.I never had issues but a month ago 1 of key-fobs was not working then a week later the other one gave up.Went to the dealer to ask so I can service this issue they told me we will call u.Waited a week no call so I went to the dealer to ask for a loaner car and fix this issue.They put me on a loaner car and told me the remotes I have are not ... Read More DealerRater - Aug 18, 2018
friendly and helpful with all aspects of the sale and delivery there explanation on all aspects of the cars working was great best experience over the last 5 cars
No complaints good service Service was friendly efficient and on time employees were polite, helpful and courteous. I have no complaints pertaining to this service visit.
I have been a customer of Ray Laethem Buick-GMC since 1985. Always been treated very well Over the years, leasing or buying various GM cars. The service department has been equally Good.!
Mark Mansoor provided an excellent sales experience on our 2018 GMC Terrain lease. He is very efficient and hard-working. He found the vehicle we wanted in the time promised. He did not try and up-sale us on a more expensive vehicle. He works very fast and delivers on what he promises. Also Ted did a nice job explaining the features on our new vehicle.
I ALWAYS walk out of there Happy!!! Donnell is an exceptional young man. Always cheerful and attentive. I would rather wait for him then take any of your other sales consultants to assist me. This is the second car I leased from EJ/Tom, they have always listened to what I want and what I don't need but want!! 🙂
Matt Frame made my transition in to my second lease super easy. He's an all star! Thank you gmc I hope to be a customer of yours for a long time.
Got me in quickly as I didn’t have an appointment and they were done within an hour or so. Plus I had a free oil change which I didn’t know about!
Great place for service! I have no knowledge of cars except to gas and go. I trust Ray Lathem 100% when servicing my vehicle and believe they offer the best service for my budget.
After picking up my car from valet parking at Brownie's, my brake pedal went all the way to the floor. Next morning I called Ray Laethem right away and received the message to have it towed immediately. Rep Raymond kept me informed every day about the additional problems found and what progress had been achieved. Because there no loaners available, I rented a car for three days from Enterprise at a good dealership rate. On Friday, Donnell got me a loaner for the long Memorial Weekend. It took over a week to fix all the problems, but I felt ... Read More DealerRater - Jun 14, 2018
I had a small leak in my front passenger tire. I was driving back from Port Austin and stopped at a Chevy dealer in Marysville to get it fixed...but they said it would be 3-4 hours. After putting air in my tire I drove home and called Laethem Service. They got me in right away and had it fixed in about 30 minutes. Since I have tire insurance it cost me 0. Thank you
