Customer Testimonials

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DealerRater Dec 1, 2020

I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal ...

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DealerRater Dec 30, 2019

Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process!

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DealerRater Dec 30, 2019

Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman.

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DealerRater Dec 24, 2019

Great customer service, was very professional and helpful and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful.

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DealerRater Dec 22, 2019

Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go.

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DealerRater Dec 22, 2019

In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick understood what it would take in terms of price for the vehicle that I was looking for. I will definitely be looking forward to working with Bob and Lorrine in the future.

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DealerRater Dec 18, 2019

Very professional. Everything moved along very efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive.

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DealerRater Dec 15, 2019

We are new to the area and new to the dealership. Our sales rep Betsy was a pleasure to work worth. We couldn't be happier with our new Enclave!

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DealerRater Dec 4, 2019

They do an excellent job in all aspects of the dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases

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DealerRater Dec 3, 2019

Edward Borden was excellent in helping me achieve my goals in my purchase of my new Arcadia Denali.My experience was painless and I appreciate everyone that was involved with my process.

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DealerRater Nov 6, 2019

They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in stock,

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DealerRater Oct 25, 2019

Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help.

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DealerRater Oct 20, 2019

I have always had great experiences in the sales and service departments. I will continue going to this dealer when it’s time to purchase a new car.

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DealerRater Oct 19, 2019

Excellent service. Location is great and the entire team is very friendly. I am very happy with Ray Laethem services. Thank you for listening to me.

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DealerRater Oct 18, 2019

I recently was referred to Ray Laethem and the purchase of my car has been one of the best experiences ever for getting a car. Bob Hunwick offered to let me drive the car as much as I needed to make a decision, (I've been places where they "ride" with you when you test drive). He looked through car inventory at other participating dealers to get me what I wanted, ended up they had what I was looking for. They offered different scenarios for financing and when I went to pick up the vehicle the sales assistant, ...

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DealerRater Oct 1, 2019

I have purchased several vehicles from Ray Laethem over the years. Always a great experience and excellent service if required. My salesman, Matt Frame always provides great options for my next car.

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DealerRater Sep 24, 2019

Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Ray Laethem dealership for service.

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DealerRater Sep 10, 2019

Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room.

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DealerRater Sep 3, 2019

Dropped my wife’s enclave off. They assessed the problem and got back to me quickly with a quote to repair the issue. They worked with the warranty company that I bought my warranty from and that cut the original cost in half. Very happy with the service I got.

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DealerRater Sep 1, 2019

We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly

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DealerRater Sep 1, 2019

Matt Frame is an excellent salesperson to work with. He simplified the lease turn-in, as well as the new lease process. I would recommend Ray Laethem Buick GMC.

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DealerRater Aug 31, 2019

Usually I have to wait an hour or more but this time was a surprise short time. I like the new policy of registering for a time for repair. Thus I can wait rather than take a loner or request my neighbor to pick me up and drop me off again.

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DealerRater Aug 21, 2019

I scheduled my appointment with Joyce. She is always courteous and helpful. I had my two school age children with me and they are easily impatient. Luckily, my services were completely quickly and I wasn’t there nearly as long as I expected to be. I appreciated the swift friendly service.

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DealerRater Jul 23, 2019

Great customer service, always friendly and gets the job done quickly and efficiently. I take all my vehicles here and get excellent service every time!

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DealerRater Jul 19, 2019

Superior service and attention to my needs. Can't say enough about how well I was treated.I would refer any one to Ray Lathem!!

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DealerRater Jul 13, 2019

Looking for anew vehicle and got a good deal right car at the right price. Also traded in a used car and got a good price

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DealerRater Jul 13, 2019

Fine service. Problem free. Received a car for an appointment while the GMC Terrain was being service for a recall issue. Will be glad to network the "first cabin service" .

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DealerRater Jul 12, 2019

Everyone was friendly and efficient, from my salesman EJ who made the Appointment for me to the service representativea and the cashier. The car was completed quicker than promised.

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DealerRater Jul 10, 2019

Not that the first two vehicle purchase experiences anything short of exceptional ... But, this time I was rushed. Drove in from Cincinnati and had to be back for a meeting in the AM. (Yes, worth the commute.) Paper was was ready, vehicle was ready, they whisked me in and I drove out in about 20 minutes. The new Terrain drives like a beast. I have a performance SUV. The 2.0L 9-speed turbo is a joy to drive. Responsive. Quick. Nimble. The interior and dash are intuitive, the stereo rocks, and filling up for about $30 bucks is a welcome change of pace. (...

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DealerRater Jul 2, 2019

Needed a new lease vehicle. As soon as I entered Ray Laethem Buick, Tim King, Sales Manager, welcomed me. He and EJ Borden provided me with the best price for my budget, with all of the features I desired, and put me into a beautiful white Encore. They did not pressure me to make a decision on the spot, and stuck to their promises. Truly a dealership of integrity! Looking forward to visiting them for service!

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DealerRater Jul 1, 2019

Ray Laethem has always provided us with competent vehicle service. They generally finish the work in advance of their estimated time. When we have needed shuttle transport, they have assisted us.

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DealerRater Jun 14, 2019

Received requested quote, it was $5000+ less than dealer I was dealing with. E J Borden was very very pleasant and informative. Best salesman EVER!

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DealerRater Jun 14, 2019

Great experience from the first phone call to the delivery of the Buick Envision. Bob Hunwick and Lauren did a great job. Thanks for making it a great experience.

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DealerRater Jun 3, 2019

Excellent customer service. I appreciated the fact that the sales person really listened to what I had to say. He was truly helpful in every aspect of the sale.

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DealerRater Jun 1, 2019

Turned in old SUV to get new SUV 2019. E.J. Borden was very informative explaining about car and services of dealership. He was great!!

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DealerRater May 18, 2019

I had a recall issue and the service representative took very good care of me and my situation. He called me and scheduled the appointment, and he made all the arrangements for me to get back to my office. It was quick and easy.

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DealerRater May 14, 2019

Service was quick and car was delivered in quick order and service was good car was available and turn around on Credit decision was fast

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DealerRater May 13, 2019

Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane arranged a no-cost loan vehicle and found the 2019 Terrain Denali that I wanted; Sales Mgr Tom and Jerry, who works out dealer trades, were all great to deal with. From accident to new car in eight days made a potentially horrible experience at least one that was easy to deal with. This is our fourth purchase from Laethem, and I recommend their sales and service areas without hesitation. Thank you to everyone.

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DealerRater May 13, 2019

I've never been at a dealership where I have been in and out so quickly. Everything was explained to me thoroughly from the salesperson and the finance manager, each taking time to answer all of my questions. Will definitely be returning and recommending this dealership and the salesperson.

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DealerRater May 6, 2019

No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems

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DealerRater May 4, 2019

always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our salesman

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DealerRater May 3, 2019

Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in.

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DealerRater May 2, 2019

My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very happy with the service I received. Don't mind driving from Redford.

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DealerRater Apr 29, 2019

Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with my experience

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DealerRater Apr 23, 2019

I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once did I experience the typical car sales guy feel.

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DealerRater Apr 19, 2019

I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the right fit and price! I LOVE THEM!

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DealerRater Apr 13, 2019

I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattached and it was discovered that my front brakes We’re on red and I was getting ready to go on a long trip with my children and was very happy that all of the work was taken care of and less than three hours 🙂

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DealerRater Apr 1, 2019

I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I got to the dealership, everything was ready. When I was ready to purchase, they took the time to walk me through the numbers. When it was time to pick up the vehicle, it was thorough but not a long process. The vehicle and the paperwork were ready; turning in my lease vehicle was easy and the vehicle walk-through was just the right amount of time for me.

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DealerRater Mar 19, 2019

The Service Manager Walt provided exceptional customer service regarding a warranty for the replacement of my gas pedal. He took the time to communicate my issue to GM for a resolution. I was very satisfied. Highly recommend.

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DealerRater Mar 18, 2019

I really appreciated the speed and convenience with which Ray Laethem handled my oil change. I also appreciated the print out with suggested maintenance. Great work! And the price was VERY reasonable!

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DealerRater Mar 11, 2019

The level of customer service was exceptional from the time I walked into the dealership until the time I left. Not only was Betsy wonderful but the entire team was very knowledgeable and worked out a heck of a deal for my new 2019 Terrain!

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DealerRater Mar 9, 2019

Service was quick, employees were polite and kept me in the loop of what was going on with my car. Shuttle service allowed me to go home and do other things and returned bus shuttle to get my car, which is super convient. Great job 👍🏾

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DealerRater Mar 9, 2019

There is nothing else to describe. If they were any better, I would have to buy another car :>) Great job #1 Buick 2018 football of the year

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DealerRater Feb 7, 2019

everyone takes time yo listen to your needs . from sales to service . for 36 years that is why I go back even after I moved .

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DealerRater Feb 4, 2019

Purchased my second vehicle from Bob Hunwick. Service was great and everything was taken care of from trade in to new vehicle purchase. Lauren was thorough in making sure I understood how the electronics in the vehicle worked. She also shared with me some of her other customer's views on some of the electronic options. I found that helpful. Bob and Lauren are an exceptional team to work with!

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DealerRater Jan 29, 2019

It was a nice experience- usually it’s a nerve racking experience but it was so much better this time - I felt no pressure but instead it was an easy low key experience

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DealerRater Jan 29, 2019

Great experience. Set the whole deal up with the sales person over text and only had to spend 30 minutes in the dealership signing the papers.

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DealerRater Jan 28, 2019

Went above and beyond making sure I was kept updated on my vehicle as work progressed. Called me when the vehicle was finished and even went out to the yard and brought it to me when I came to pick it up.

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DealerRater Jan 27, 2019

Amazing service from start to finish. So happy!!!! They fixed the gas cap issue and I received a loaner and everything was so easy. Will recommend.

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DealerRater Jan 7, 2019

My lease was set to end. I had less than 7hrs to find and close the deal on a new vehicle. I knew exactly what I wanted. Carl Preston, my salesperson made it happen! Might I add, he did it all over the phone. He was patient and searched for available incentives to get the vehicle at the price point I was willing to pay. Normally, car buying season is stressful for me. Not this time. Carl made the process seamless. I'm grateful for the new experience alone.

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DealerRater Jan 2, 2019

Great service and a very beautiful and clean dealership. Staff is friendly and I was greeted as I walked throughout the building.. I will always take my enclave here.

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DealerRater Dec 28, 2018

Routine maintenance and diagnostic evaluation was performed and the car was ready for pick up at the promised time. No problems encountered during the process.

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DealerRater Dec 13, 2018

Sales men are very helpful and very professional. Explain all the options on the car. Would recommend this dealership too all my friends and family. E.J. In my past experience has to be the salesman I ever had.

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DealerRater Dec 11, 2018

Service was scheduled, conducted successfully and delivered on time. what else would you like me to say in order to fill all of your spaces?

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DealerRater Dec 11, 2018

The salesman found me my used vehicle in less than one day. The 2009 Acadia looked likes and runs like a 2018. The trade in value I received on my 2000 Mercedes was better than I had hoped for and twice what others were offering. I would recommend Ray Laethem Buick GMC to anyone.

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DealerRater Dec 11, 2018

The service was performed well and in a timely manner. Also, I was informed that because I had purchased the Extended Warranty, there was no charge for the new tire. Thus, I didn't have to deal with a costly purchase.

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DealerRater Nov 26, 2018

Thank you for doing the recall in a quick and efficient way . I was very please how fast my cat was returned . I will make sure you guys handle any problems that come up with my car.

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DealerRater Nov 20, 2018

Called to make appointment, was able to make appointment to my schedule. Updated about possible future service needs. Unable to take car in myself, husband did and he was impressed with the service employees.

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DealerRater Nov 6, 2018

Help with car accident repairs. Getting A car loaner to drive. I was in an accident as I was stopped at a light. My car was standing still. I am very happy with the results

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DealerRater Oct 31, 2018

We have taken our vehicles to different GM Dealers throughout the metro area, but none have given us great service like Ray Laethem. Excellent Dealer.

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DealerRater Oct 22, 2018

We made an appointment, and the oil and filter change, including a multi-point inspection, was performed within one hour. I passed part of the time drinking coffee and chatting with our salesman, Matt Frame.

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DealerRater Oct 17, 2018

Great service. Great people. Able to get a deal done fast. At a great price. EJ kept me in the loop when a good deal came through.

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DealerRater Sep 18, 2018

I have been bringing my cars here for service for over ten years. I am always treated fairly and expeditiously. If there is a need for additional work, I am contacted and advised before any work is done. Michael has been my service agent for years and is always easy to work with. Keeps me updated as to when the vehicle will be ready. I like the way you are emailed about the upcoming appointment too.

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DealerRater Sep 17, 2018

Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints.

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DealerRater Aug 7, 2018

I have been a customer of Ray Laethem Buick-GMC since 1985. Always been treated very well Over the years, leasing or buying various GM cars. The service department has been equally Good.!

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DealerRater Aug 7, 2018

No complaints good service Service was friendly efficient and on time employees were polite, helpful and courteous. I have no complaints pertaining to this service visit.

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DealerRater Aug 6, 2018

friendly and helpful with all aspects of the sale and delivery there explanation on all aspects of the cars working was great best experience over the last 5 cars

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DealerRater Aug 1, 2018

Mark Mansoor provided an excellent sales experience on our 2018 GMC Terrain lease. He is very efficient and hard-working. He found the vehicle we wanted in the time promised. He did not try and up-sale us on a more expensive vehicle. He works very fast and delivers on what he promises. Also Ted did a nice job explaining the features on our new vehicle.

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DealerRater Jul 9, 2018

I ALWAYS walk out of there Happy!!! Donnell is an exceptional young man. Always cheerful and attentive. I would rather wait for him then take any of your other sales consultants to assist me. This is the second car I leased from EJ/Tom, they have always listened to what I want and what I don't need but want!! 🙂

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DealerRater Jul 3, 2018

Matt Frame made my transition in to my second lease super easy. He's an all star! Thank you gmc I hope to be a customer of yours for a long time.

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DealerRater Jun 19, 2018

Great place for service! I have no knowledge of cars except to gas and go. I trust Ray Lathem 100% when servicing my vehicle and believe they offer the best service for my budget.

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DealerRater Jun 15, 2018

After picking up my car from valet parking at Brownie's, my brake pedal went all the way to the floor. Next morning I called Ray Laethem right away and received the message to have it towed immediately. Rep Raymond kept me informed every day about the additional problems found and what progress had been achieved. Because there no loaners available, I rented a car for three days from Enterprise at a good dealership rate. On Friday, Donnell got me a loaner for the long Memorial Weekend. It took over a week to fix all the problems, but I felt ...

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DealerRater Jun 6, 2018

Got me in quickly as I didn’t have an appointment and they were done within an hour or so. Plus I had a free oil change which I didn’t know about!

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DealerRater Jun 6, 2018

I had a small leak in my front passenger tire. I was driving back from Port Austin and stopped at a Chevy dealer in Marysville to get it fixed...but they said it would be 3-4 hours. After putting air in my tire I drove home and called Laethem Service. They got me in right away and had it fixed in about 30 minutes. Since I have tire insurance it cost me 0. Thank you

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DealerRater May 22, 2018

Walked into ray laethem after having used the site to lock in a deal on site. Came in got the vehicle I wanted relatively straight forward process.

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DealerRater May 12, 2018

They went above and beyond to get my deal done. It was dead in the water twice, but revived thanks to Bob's creativity. A true professional.

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DealerRater Apr 25, 2018

Always get honest complete answers, Good recommendations, no pressure. Do not have to return to rework an issue, right the first time. On-line reservations help to request on my schedule.

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DealerRater Apr 24, 2018

Front axel brake pads and rotors were replaced after diagnosis in a short time. The cost was also acceptable and fair. Rear axel brake pads were also checked, but were found to be good.

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DealerRater Mar 22, 2018

The greeting was friendly, the service rep understood the issues and was responsive. The work was completed on time, as promised. Thank you Jeff Laethem for running a professional operation! Danny Mal

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DealerRater Mar 18, 2018

The job was done in a timely fashion. The workers addressed and solved the problem in a professional manner. I was treated with courtesy and respect.

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DealerRater Mar 12, 2018

Went in for an oil change, ended up leasing a new Buick Encore because the deal was so awesome. Thank you all for being so kind and knowledgeable.

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DealerRater Mar 10, 2018

The staff made the entire process quick and easy, were knowledgeable and able to get the vehicle that I wanted from a different dealer. Nice job.

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DealerRater Mar 6, 2018

Very satisfied with the time it took and also the courtesy of all the employees. The service was excellent and the price too! Thank you.

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DealerRater Feb 20, 2018

Donnell Reymond handled my service visit. He was able to locate the needed part and made sure that the repair was completed without the need to make a return visit.

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DealerRater Feb 7, 2018

EJ was exceptional and extremely professional during the entire shopping and leasing process. I highly recommend EJ and Ryan. The Ray Laethem dealership is top notch in every respect.

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DealerRater Jan 31, 2018

Tbe nice young man working with me showed my husband and I how to do a few things with ohr car. Tbey were swMoes with customers , but he took tbe time to tea h us anyways.

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DealerRater Dec 1, 2020

I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal ...

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DealerRater Dec 30, 2019

Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process!

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DealerRater Dec 30, 2019

Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman.

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DealerRater Dec 24, 2019

Great customer service, was very professional and helpful and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful.

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DealerRater Dec 22, 2019

Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go.

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DealerRater Dec 22, 2019

In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick understood what it would take in terms of price for the vehicle that I was looking for. I will definitely be looking forward to working with Bob and Lorrine in the future.

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DealerRater Dec 18, 2019

Very professional. Everything moved along very efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive.

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DealerRater Dec 15, 2019

We are new to the area and new to the dealership. Our sales rep Betsy was a pleasure to work worth. We couldn't be happier with our new Enclave!

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DealerRater Dec 4, 2019

They do an excellent job in all aspects of the dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases

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DealerRater Dec 3, 2019

Edward Borden was excellent in helping me achieve my goals in my purchase of my new Arcadia Denali.My experience was painless and I appreciate everyone that was involved with my process.

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DealerRater Nov 6, 2019

They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in stock,

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DealerRater Oct 25, 2019

Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help.

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DealerRater Oct 20, 2019

I have always had great experiences in the sales and service departments. I will continue going to this dealer when it’s time to purchase a new car.

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DealerRater Oct 19, 2019

Excellent service. Location is great and the entire team is very friendly. I am very happy with Ray Laethem services. Thank you for listening to me.

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DealerRater Oct 18, 2019

I recently was referred to Ray Laethem and the purchase of my car has been one of the best experiences ever for getting a car. Bob Hunwick offered to let me drive the car as much as I needed to make a decision, (I've been places where they "ride" with you when you test drive). He looked through car inventory at other participating dealers to get me what I wanted, ended up they had what I was looking for. They offered different scenarios for financing and when I went to pick up the vehicle the sales assistant, ...

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DealerRater Oct 1, 2019

I have purchased several vehicles from Ray Laethem over the years. Always a great experience and excellent service if required. My salesman, Matt Frame always provides great options for my next car.

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DealerRater Sep 24, 2019

Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Ray Laethem dealership for service.

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DealerRater Sep 10, 2019

Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room.

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DealerRater Sep 3, 2019

Dropped my wife’s enclave off. They assessed the problem and got back to me quickly with a quote to repair the issue. They worked with the warranty company that I bought my warranty from and that cut the original cost in half. Very happy with the service I got.

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DealerRater Sep 1, 2019

We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly

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DealerRater Sep 1, 2019

Matt Frame is an excellent salesperson to work with. He simplified the lease turn-in, as well as the new lease process. I would recommend Ray Laethem Buick GMC.

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DealerRater Aug 31, 2019

Usually I have to wait an hour or more but this time was a surprise short time. I like the new policy of registering for a time for repair. Thus I can wait rather than take a loner or request my neighbor to pick me up and drop me off again.

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DealerRater Aug 21, 2019

I scheduled my appointment with Joyce. She is always courteous and helpful. I had my two school age children with me and they are easily impatient. Luckily, my services were completely quickly and I wasn’t there nearly as long as I expected to be. I appreciated the swift friendly service.

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DealerRater Jul 23, 2019

Great customer service, always friendly and gets the job done quickly and efficiently. I take all my vehicles here and get excellent service every time!

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DealerRater Jul 19, 2019

Superior service and attention to my needs. Can't say enough about how well I was treated.I would refer any one to Ray Lathem!!

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DealerRater Jul 13, 2019

Looking for anew vehicle and got a good deal right car at the right price. Also traded in a used car and got a good price

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DealerRater Jul 13, 2019

Fine service. Problem free. Received a car for an appointment while the GMC Terrain was being service for a recall issue. Will be glad to network the "first cabin service" .

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DealerRater Jul 12, 2019

Everyone was friendly and efficient, from my salesman EJ who made the Appointment for me to the service representativea and the cashier. The car was completed quicker than promised.

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DealerRater Jul 10, 2019

Not that the first two vehicle purchase experiences anything short of exceptional ... But, this time I was rushed. Drove in from Cincinnati and had to be back for a meeting in the AM. (Yes, worth the commute.) Paper was was ready, vehicle was ready, they whisked me in and I drove out in about 20 minutes. The new Terrain drives like a beast. I have a performance SUV. The 2.0L 9-speed turbo is a joy to drive. Responsive. Quick. Nimble. The interior and dash are intuitive, the stereo rocks, and filling up for about $30 bucks is a welcome change of pace. (...

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DealerRater Jul 2, 2019

Needed a new lease vehicle. As soon as I entered Ray Laethem Buick, Tim King, Sales Manager, welcomed me. He and EJ Borden provided me with the best price for my budget, with all of the features I desired, and put me into a beautiful white Encore. They did not pressure me to make a decision on the spot, and stuck to their promises. Truly a dealership of integrity! Looking forward to visiting them for service!

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DealerRater Jul 1, 2019

Ray Laethem has always provided us with competent vehicle service. They generally finish the work in advance of their estimated time. When we have needed shuttle transport, they have assisted us.

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DealerRater Jun 14, 2019

Received requested quote, it was $5000+ less than dealer I was dealing with. E J Borden was very very pleasant and informative. Best salesman EVER!

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DealerRater Jun 14, 2019

Great experience from the first phone call to the delivery of the Buick Envision. Bob Hunwick and Lauren did a great job. Thanks for making it a great experience.

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DealerRater Jun 3, 2019

Excellent customer service. I appreciated the fact that the sales person really listened to what I had to say. He was truly helpful in every aspect of the sale.

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DealerRater Jun 1, 2019

Turned in old SUV to get new SUV 2019. E.J. Borden was very informative explaining about car and services of dealership. He was great!!

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DealerRater May 18, 2019

I had a recall issue and the service representative took very good care of me and my situation. He called me and scheduled the appointment, and he made all the arrangements for me to get back to my office. It was quick and easy.

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DealerRater May 14, 2019

Service was quick and car was delivered in quick order and service was good car was available and turn around on Credit decision was fast

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DealerRater May 13, 2019

Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane arranged a no-cost loan vehicle and found the 2019 Terrain Denali that I wanted; Sales Mgr Tom and Jerry, who works out dealer trades, were all great to deal with. From accident to new car in eight days made a potentially horrible experience at least one that was easy to deal with. This is our fourth purchase from Laethem, and I recommend their sales and service areas without hesitation. Thank you to everyone.

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DealerRater May 13, 2019

I've never been at a dealership where I have been in and out so quickly. Everything was explained to me thoroughly from the salesperson and the finance manager, each taking time to answer all of my questions. Will definitely be returning and recommending this dealership and the salesperson.

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DealerRater May 6, 2019

No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems

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DealerRater May 4, 2019

always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our salesman

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DealerRater May 3, 2019

Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in.

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DealerRater May 2, 2019

My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very happy with the service I received. Don't mind driving from Redford.

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DealerRater Apr 29, 2019

Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with my experience

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DealerRater Apr 23, 2019

I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once did I experience the typical car sales guy feel.

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DealerRater Apr 19, 2019

I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the right fit and price! I LOVE THEM!

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DealerRater Apr 13, 2019

I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattached and it was discovered that my front brakes We’re on red and I was getting ready to go on a long trip with my children and was very happy that all of the work was taken care of and less than three hours 🙂

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DealerRater Apr 1, 2019

I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I got to the dealership, everything was ready. When I was ready to purchase, they took the time to walk me through the numbers. When it was time to pick up the vehicle, it was thorough but not a long process. The vehicle and the paperwork were ready; turning in my lease vehicle was easy and the vehicle walk-through was just the right amount of time for me.

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DealerRater Mar 19, 2019

The Service Manager Walt provided exceptional customer service regarding a warranty for the replacement of my gas pedal. He took the time to communicate my issue to GM for a resolution. I was very satisfied. Highly recommend.

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DealerRater Mar 18, 2019

I really appreciated the speed and convenience with which Ray Laethem handled my oil change. I also appreciated the print out with suggested maintenance. Great work! And the price was VERY reasonable!

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DealerRater Mar 11, 2019

The level of customer service was exceptional from the time I walked into the dealership until the time I left. Not only was Betsy wonderful but the entire team was very knowledgeable and worked out a heck of a deal for my new 2019 Terrain!

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DealerRater Mar 9, 2019

Service was quick, employees were polite and kept me in the loop of what was going on with my car. Shuttle service allowed me to go home and do other things and returned bus shuttle to get my car, which is super convient. Great job 👍🏾

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DealerRater Mar 9, 2019

There is nothing else to describe. If they were any better, I would have to buy another car :>) Great job #1 Buick 2018 football of the year

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DealerRater Feb 7, 2019

everyone takes time yo listen to your needs . from sales to service . for 36 years that is why I go back even after I moved .

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DealerRater Feb 4, 2019

Purchased my second vehicle from Bob Hunwick. Service was great and everything was taken care of from trade in to new vehicle purchase. Lauren was thorough in making sure I understood how the electronics in the vehicle worked. She also shared with me some of her other customer's views on some of the electronic options. I found that helpful. Bob and Lauren are an exceptional team to work with!

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DealerRater Jan 29, 2019

It was a nice experience- usually it’s a nerve racking experience but it was so much better this time - I felt no pressure but instead it was an easy low key experience

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DealerRater Jan 29, 2019

Great experience. Set the whole deal up with the sales person over text and only had to spend 30 minutes in the dealership signing the papers.

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DealerRater Jan 28, 2019

Went above and beyond making sure I was kept updated on my vehicle as work progressed. Called me when the vehicle was finished and even went out to the yard and brought it to me when I came to pick it up.

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DealerRater Jan 27, 2019

Amazing service from start to finish. So happy!!!! They fixed the gas cap issue and I received a loaner and everything was so easy. Will recommend.

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DealerRater Jan 7, 2019

My lease was set to end. I had less than 7hrs to find and close the deal on a new vehicle. I knew exactly what I wanted. Carl Preston, my salesperson made it happen! Might I add, he did it all over the phone. He was patient and searched for available incentives to get the vehicle at the price point I was willing to pay. Normally, car buying season is stressful for me. Not this time. Carl made the process seamless. I'm grateful for the new experience alone.

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DealerRater Jan 2, 2019

Great service and a very beautiful and clean dealership. Staff is friendly and I was greeted as I walked throughout the building.. I will always take my enclave here.

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DealerRater Dec 28, 2018

Routine maintenance and diagnostic evaluation was performed and the car was ready for pick up at the promised time. No problems encountered during the process.

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DealerRater Dec 13, 2018

Sales men are very helpful and very professional. Explain all the options on the car. Would recommend this dealership too all my friends and family. E.J. In my past experience has to be the salesman I ever had.

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DealerRater Dec 11, 2018

Service was scheduled, conducted successfully and delivered on time. what else would you like me to say in order to fill all of your spaces?

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DealerRater Dec 11, 2018

The salesman found me my used vehicle in less than one day. The 2009 Acadia looked likes and runs like a 2018. The trade in value I received on my 2000 Mercedes was better than I had hoped for and twice what others were offering. I would recommend Ray Laethem Buick GMC to anyone.

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DealerRater Dec 11, 2018

The service was performed well and in a timely manner. Also, I was informed that because I had purchased the Extended Warranty, there was no charge for the new tire. Thus, I didn't have to deal with a costly purchase.

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DealerRater Nov 26, 2018

Thank you for doing the recall in a quick and efficient way . I was very please how fast my cat was returned . I will make sure you guys handle any problems that come up with my car.

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DealerRater Nov 20, 2018

Called to make appointment, was able to make appointment to my schedule. Updated about possible future service needs. Unable to take car in myself, husband did and he was impressed with the service employees.

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DealerRater Nov 6, 2018

Help with car accident repairs. Getting A car loaner to drive. I was in an accident as I was stopped at a light. My car was standing still. I am very happy with the results

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DealerRater Oct 31, 2018

We have taken our vehicles to different GM Dealers throughout the metro area, but none have given us great service like Ray Laethem. Excellent Dealer.

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DealerRater Oct 22, 2018

We made an appointment, and the oil and filter change, including a multi-point inspection, was performed within one hour. I passed part of the time drinking coffee and chatting with our salesman, Matt Frame.

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DealerRater Oct 17, 2018

Great service. Great people. Able to get a deal done fast. At a great price. EJ kept me in the loop when a good deal came through.

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DealerRater Sep 18, 2018

I have been bringing my cars here for service for over ten years. I am always treated fairly and expeditiously. If there is a need for additional work, I am contacted and advised before any work is done. Michael has been my service agent for years and is always easy to work with. Keeps me updated as to when the vehicle will be ready. I like the way you are emailed about the upcoming appointment too.

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DealerRater Sep 17, 2018

Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints.

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DealerRater Aug 7, 2018

I have been a customer of Ray Laethem Buick-GMC since 1985. Always been treated very well Over the years, leasing or buying various GM cars. The service department has been equally Good.!

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DealerRater Aug 7, 2018

No complaints good service Service was friendly efficient and on time employees were polite, helpful and courteous. I have no complaints pertaining to this service visit.

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DealerRater Aug 6, 2018

friendly and helpful with all aspects of the sale and delivery there explanation on all aspects of the cars working was great best experience over the last 5 cars

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DealerRater Aug 1, 2018

Mark Mansoor provided an excellent sales experience on our 2018 GMC Terrain lease. He is very efficient and hard-working. He found the vehicle we wanted in the time promised. He did not try and up-sale us on a more expensive vehicle. He works very fast and delivers on what he promises. Also Ted did a nice job explaining the features on our new vehicle.

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DealerRater Jul 9, 2018

I ALWAYS walk out of there Happy!!! Donnell is an exceptional young man. Always cheerful and attentive. I would rather wait for him then take any of your other sales consultants to assist me. This is the second car I leased from EJ/Tom, they have always listened to what I want and what I don't need but want!! 🙂

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DealerRater Jul 3, 2018

Matt Frame made my transition in to my second lease super easy. He's an all star! Thank you gmc I hope to be a customer of yours for a long time.

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DealerRater Jun 19, 2018

Great place for service! I have no knowledge of cars except to gas and go. I trust Ray Lathem 100% when servicing my vehicle and believe they offer the best service for my budget.

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DealerRater Jun 15, 2018

After picking up my car from valet parking at Brownie's, my brake pedal went all the way to the floor. Next morning I called Ray Laethem right away and received the message to have it towed immediately. Rep Raymond kept me informed every day about the additional problems found and what progress had been achieved. Because there no loaners available, I rented a car for three days from Enterprise at a good dealership rate. On Friday, Donnell got me a loaner for the long Memorial Weekend. It took over a week to fix all the problems, but I felt ...

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DealerRater Jun 6, 2018

Got me in quickly as I didn’t have an appointment and they were done within an hour or so. Plus I had a free oil change which I didn’t know about!

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DealerRater Jun 6, 2018

I had a small leak in my front passenger tire. I was driving back from Port Austin and stopped at a Chevy dealer in Marysville to get it fixed...but they said it would be 3-4 hours. After putting air in my tire I drove home and called Laethem Service. They got me in right away and had it fixed in about 30 minutes. Since I have tire insurance it cost me 0. Thank you

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DealerRater May 22, 2018

Walked into ray laethem after having used the site to lock in a deal on site. Came in got the vehicle I wanted relatively straight forward process.

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DealerRater May 12, 2018

They went above and beyond to get my deal done. It was dead in the water twice, but revived thanks to Bob's creativity. A true professional.

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DealerRater Apr 25, 2018

Always get honest complete answers, Good recommendations, no pressure. Do not have to return to rework an issue, right the first time. On-line reservations help to request on my schedule.

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DealerRater Apr 24, 2018

Front axel brake pads and rotors were replaced after diagnosis in a short time. The cost was also acceptable and fair. Rear axel brake pads were also checked, but were found to be good.

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DealerRater Mar 22, 2018

The greeting was friendly, the service rep understood the issues and was responsive. The work was completed on time, as promised. Thank you Jeff Laethem for running a professional operation! Danny Mal

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DealerRater Mar 18, 2018

The job was done in a timely fashion. The workers addressed and solved the problem in a professional manner. I was treated with courtesy and respect.

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DealerRater Mar 12, 2018

Went in for an oil change, ended up leasing a new Buick Encore because the deal was so awesome. Thank you all for being so kind and knowledgeable.

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DealerRater Mar 10, 2018

The staff made the entire process quick and easy, were knowledgeable and able to get the vehicle that I wanted from a different dealer. Nice job.

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DealerRater Mar 6, 2018

Very satisfied with the time it took and also the courtesy of all the employees. The service was excellent and the price too! Thank you.

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DealerRater Feb 20, 2018

Donnell Reymond handled my service visit. He was able to locate the needed part and made sure that the repair was completed without the need to make a return visit.

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DealerRater Feb 7, 2018

EJ was exceptional and extremely professional during the entire shopping and leasing process. I highly recommend EJ and Ryan. The Ray Laethem dealership is top notch in every respect.

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DealerRater Jan 31, 2018

Tbe nice young man working with me showed my husband and I how to do a few things with ohr car. Tbey were swMoes with customers , but he took tbe time to tea h us anyways.

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