I had a manufacturer defect that I noticed because my 2020 Acadia went from a smooth ride to a bumpy ride. Laethem was able to get me a loaner vehicle and take care of my SUV in a quick manner. I even had an oil change while we were waiting for my part to come in. Everyone was understanding, quick, and professional. Every contact that I have with Ray Laethem Buick GMC reinforces my decision the keep them as my dealership for my future vehicles.
Very nice and professional people.
I love the way each department work together.
Wait time was reasonable and the call back regarding a specific question on brakes was delivered as promised. Great overall value and a convenient location
EVERYONE IS ALWAYS SO HELPFUL, KNOWLEDGEABLE AND WORKS TOGETHER TO GET THE JOB DONE.
Service rep Donnell handled the drop off efficiently, helped me to access my GMC rewards account, and called when the service was completed.
good experience, they made some changes to the vehicle for me and found the exact vehicle I was looking for.