Front axel brake pads and rotors were replaced after diagnosis in a short time. The cost was also acceptable and fair. Rear axel brake pads were also checked, but were found to be good.
Initial person I deslt with for estimate was professional and calmed me down. Repairs were impeccable. Couldn't tell someone ran into me and never acknowledged the accident. Initial estimate missed the cracked taillight so initial estimste was off by $300, upsetting since i was paying out of pocket but no way initial person could know since crack was on the inside. Do I wish it cost less, absolutely, but i would not trust anyone else with my car except Ray Laethem. Maureen Gibson
We had a TERRIBLE experience at Ed Rinke Chevrolet before we were brought to Ray Laethem by a friend. Talk about a night and day difference. Everyone we dealt with at Ray Laethem was friendly, professional, and knowledgeable. Joe and "Little" Joe were patient and super helpful on a very rainy Saturday. Tom and Betsy really came through for us. It was an absolute joy to do business with this team. We are so grateful and look forward to coming back in the future! THANK YOU!
My boyfriend and I traveled from Ohio to see a vehicle and Kim Tucker greeted us with open arms. I'm a new buyer with little to no experience with buying a vehicle and I appreciated the time and input Kim gave me as a new buyer. I wasn't approved for the vehicle but the experience I had with Kim at Rae Laethem was worth the trip. She was kind, honest and very informative. Thank you Kim
Great service. Great service. Courtious. Kind. Considerate. Fast. Clean
We had a TERRIBLE experience at Ed Rinke before we were brought to Ray Laethem by a friend. Talk about a night and day difference. Everyone we dealt with at Ray Laethem was friendly, professional, and knowledgeable. Joe and Little Joe were patient and super helpful on a very rainy Saturday. Tom and Betsy were wonderful and really came through for us. It was an absolute joy to do business with this team. We LOVE our new 2018 GMC Terrain! We are so grateful and look forward to coming back in the future! THANK YOU!
Worked with Beverly Burns this past weekend to get a new lease on a 2018 Charger. Seek her out and work with her if you're heading there!!!As a first time "leaser" I thought the entire process trading a vehicle in (getting it appraised, the value received, etc.) and getting set up with a new vehicle was so incredibly easy! They went above and beyond what I typically expect... Beverly was so patient going through all kinds of different options with me (a couple different vehicles, different lease terms, durations, etc.), and presented many options I had not thought of. She never seemed stressed or anything, even with the multiple follow-ups I had. See the vehicle I wanted wasn't at the dealership so she made a trade happen with a dealership up north and got the car for me within 24 hours. Awesome! During the selection process I felt no pressure at all as I have at many other dealerships throughout my life. And her patience, understanding and knowledge were the main reason I chose to go through Ray Laethem for a lease. It is my hope that I will be able to come back in 36 months and work with her again, if not sooner!I've already referred my friends, family and now fellow yelpers!Thanks Beverly!
in and out in 43 min. waiting area and restrooms are clean and comfortable. write-up attendant was knowledgeable and friendly.
they will go beyond to get you in a vehicle!!!!