Customer Testimonials
Betsy was so amazing. She is so patient and thorough. She gets back to you in a timely fashion. Even when she?s not working. She makes sure she responds to her messages. I didn?t expect her to. But she still did. Which was so helpful especially when you have questions to be answered. And it?s a bonus that she?s a Christian. Love that. ???? I would definitely get another vehicle from her. So honest. And pleasant personality. Her whole team. Her manager was great. Sean. And Stephen. The financial guys. Not pushy or aggressive in any shape ...
I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal ...
Great car company. Great customer service I didn’t purchase a vehicle yet but when I do I most likely will from this dealership the people were very friendly
They quickly performed my oil change at a reasonable price.
Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman.
Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process!
In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick understood what it would take in terms of price for the vehicle that I was looking for. I will definitely be looking forward to working with Bob and Lorrine in the future.
This is a great dealership and Im extremely satisfied with my new lease. Great job!
Took my car in for an oil change and tire rotation. Excellent service - very professional. Service staff approached me several times to update me on the status of my vehicle, which I appreciated.
Great customer service, was very professional and helpful and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful.
We always have the best service and treatment from Bob Hunwick and Lauren. We have been buying and leasing from them for years and will continue to do so!
Jamie is wonderful to work with! Everyone is very helpful and made for a great experience. Love my new Yukon
Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go.
Excellent experience. E.J. Borden was very helpful and took time to help me learn how to use all the features of my new car.
Very professional. Everything moved along very efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive.
We are new to the area and new to the dealership. Our sales rep Betsy was a pleasure to work worth. We couldn't be happier with our new Enclave!
It is always a pleasure to buy a Car at Ray Latham Buick from Matt Frame. I can honestly say that I love my Buick. They are my favorite cars after having VW, Ford and Chryslers. The Dealership is friendly, the Service department clean and caring, with coffee and cookies in the waiting area. Easy to schedule appointments and wait or use there transport service. I wont go anywhere else. Keep up the good work.
They do an excellent job in all aspects of the dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases
Bob Hunwick and Lauren Zanger are the best. I.ve never been treated better at any dealership..
Edward Borden was excellent in helping me achieve my goals in my purchase of my new Arcadia Denali.My experience was painless and I appreciate everyone that was involved with my process.
Ive purchased my last 3 cars from this dealership. Ive never had a bad purchasing or service experience.
They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in stock,
EJ helped move my lease to a purchase! Love the vehicle and couldn't part with it. Lease, service, sales Ray Latham is the best. They have had my business for 30 years. Thank you!
Great service, reasonable prices, and quality work.
Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help.
I have always had great experiences in the sales and service departments. I will continue going to this dealer when it’s time to purchase a new car.
Excellent service. Location is great and the entire team is very friendly. I am very happy with Ray Laethem services. Thank you for listening to me.
This is my fourth vehicle I have leased from this dealership and all my experiences have been handled very professionally. I would highly recommend them to anyone.bb
I recently was referred to Ray Laethem and the purchase of my car has been one of the best experiences ever for getting a car. Bob Hunwick offered to let me drive the car as much as I needed to make a decision, (I've been places where they "ride" with you when you test drive). He looked through car inventory at other participating dealers to get me what I wanted, ended up they had what I was looking for. They offered different scenarios for financing and when I went to pick up the vehicle the sales assistant, ...
EJ was a fine salesman that made my time at the dealership enjoyable. He did good presentation.
Everyone involved in the process was professional and I look forward to working with them again in the future.
Very helpful employees. I also was able to quicklyget an appointment and was serviced quickly when I arrived.
I have purchased several vehicles from Ray Laethem over the years. Always a great experience and excellent service if required. My salesman, Matt Frame always provides great options for my next car.
Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Ray Laethem dealership for service.
Ive been dealing with Bob Hunwick at Ray Laethem for 20 years. He is always acts in a professional manner. In addition, which I really appreciate, is the ability to get a hold of him easily. In the rare occasion that you get his voice mail he calls you back right away with the answers to your questions. He has an uncanny ability to get me into a vehicle that I thought I could not afford but he finds a way to make the payments close to my previous lease for a better vehicle. I have been happy with every Buick/...
Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room.
Matt Frame is an excellent salesperson to work with. He simplified the lease turn-in, as well as the new lease process. I would recommend Ray Laethem Buick GMC.
We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly
Mike Bainbridge was very professional! He kept me informed of the progress of the repairs to my car.
I have been dealing with Bob Hunwick at Ray Laethem for over 30 years. I have always been satisfied with sales and service. Truly appreciate all that Lauren does for me as well.
Tom King Sales Manager was my contact person. I was able to handle a lot of the process my email. I leased a 2019 Buick Enclave. I appreciate his feed back. Tom was always in contact. He sent all the information promptly. Tom initial contact with me was by mail which indicated the company car sales. I call him and the process began. I am telling all of my church family and friends about Tom professional response and the other dealership staff. This experience was positive. Everything was Great !!!! Sincerely; Wanda D. Jordan - Tremble
Dropped my wife’s enclave off. They assessed the problem and got back to me quickly with a quote to repair the issue. They worked with the warranty company that I bought my warranty from and that cut the original cost in half. Very happy with the service I got.
Usually I have to wait an hour or more but this time was a surprise short time. I like the new policy of registering for a time for repair. Thus I can wait rather than take a loner or request my neighbor to pick me up and drop me off again.
Experience was great. Salesman was ver prepared. Professional and knew exactly What I wanted.
Excellent, efficient and quality service from the beginning to the end of our process in purchasing our new Envision.
I scheduled my appointment with Joyce. She is always courteous and helpful. I had my two school age children with me and they are easily impatient. Luckily, my services were completely quickly and I wasn’t there nearly as long as I expected to be. I appreciated the swift friendly service.
EJ Borden gave exceptional service with no game playing. I told him what I was interested in and he showed me what I could get at what price. Other dealerships I had gone to would show me items I had already told them I couldn't afford. After being able to think it over I contacted him and was driving my new car in a day.
Great customer service, always friendly and gets the job done quickly and efficiently. I take all my vehicles here and get excellent service every time!
Superior service and attention to my needs. Can't say enough about how well I was treated.I would refer any one to Ray Lathem!!
Looking for anew vehicle and got a good deal right car at the right price. Also traded in a used car and got a good price
Fine service. Problem free. Received a car for an appointment while the GMC Terrain was being service for a recall issue. Will be glad to network the "first cabin service" .
Everyone was friendly and efficient, from my salesman EJ who made the Appointment for me to the service representativea and the cashier. The car was completed quicker than promised.
Not that the first two vehicle purchase experiences anything short of exceptional ... But, this time I was rushed. Drove in from Cincinnati and had to be back for a meeting in the AM. (Yes, worth the commute.) Paper was was ready, vehicle was ready, they whisked me in and I drove out in about 20 minutes. The new Terrain drives like a beast. I have a performance SUV. The 2.0L 9-speed turbo is a joy to drive. Responsive. Quick. Nimble. The interior and dash are intuitive, the stereo rocks, and filling up for about $30 bucks is a welcome change of pace. (...
This was the second complimentary oil change for our 2018 Buick Enclave. The service work, including tire rotation, was performed quickly and flawlessly by appointment, and of course at no charge. I drove away perfectly happy. I should mention, however, that my first attempt at scheduling an appointment by phone was a complete disaster. I asked the operator to transfer me to Buick Service and when she did, the phone rang endlessly without being answered. After many long minutes, the operator cut back in and asked me who I was trying to reach, She re-placed the call with the same result. ...
Needed a new lease vehicle. As soon as I entered Ray Laethem Buick, Tim King, Sales Manager, welcomed me. He and EJ Borden provided me with the best price for my budget, with all of the features I desired, and put me into a beautiful white Encore. They did not pressure me to make a decision on the spot, and stuck to their promises. Truly a dealership of integrity! Looking forward to visiting them for service!
Ray Laethem has always provided us with competent vehicle service. They generally finish the work in advance of their estimated time. When we have needed shuttle transport, they have assisted us.
Great service! Matt and his team were very helpful and patient in my making a decision. Thanks everyone.
Received requested quote, it was $5000+ less than dealer I was dealing with. E J Borden was very very pleasant and informative. Best salesman EVER!
Great experience from the first phone call to the delivery of the Buick Envision. Bob Hunwick and Lauren did a great job. Thanks for making it a great experience.
Service was well done, quick, and good communication during the process.
Excellent customer service. I appreciated the fact that the sales person really listened to what I had to say. He was truly helpful in every aspect of the sale.
Turned in old SUV to get new SUV 2019. E.J. Borden was very informative explaining about car and services of dealership. He was great!!
It was a nice, no hassle, experience. Everyone was very friendly and helpful.
Service is quick and everyone at the dealership was helpful and nice!
Dont like the appointments works better for me as A walk in. Im way too busy to make appointments
I was there for my 15,000 mile check up. It was done very quickly, and I had time to enjoy a cup of coffee.
I had a recall issue and the service representative took very good care of me and my situation. He called me and scheduled the appointment, and he made all the arrangements for me to get back to my office. It was quick and easy.
i needed a new water pump and rear breaks. As usual the crew did good work, kept me updated and completed the job when they said they would. Expensive, but a job well done. ( and they did give me a little percentage off. Thank you.)
I've never been at a dealership where I have been in and out so quickly. Everything was explained to me thoroughly from the salesperson and the finance manager, each taking time to answer all of my questions. Will definitely be returning and recommending this dealership and the salesperson.
Service was quick and car was delivered in quick order and service was good car was available and turn around on Credit decision was fast
Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane arranged a no-cost loan vehicle and found the 2019 Terrain Denali that I wanted; Sales Mgr Tom and Jerry, who works out dealer trades, were all great to deal with. From accident to new car in eight days made a potentially horrible experience at least one that was easy to deal with. This is our fourth purchase from Laethem, and I recommend their sales and service areas without hesitation. Thank you to everyone.
The dealership made the process very very simple. They also gave me excellent strategic advice with respect to when I could maximize rebate dollars, etc. My salesman had the entire transaction organized extremely well so we were able to complete the paperwork in just a few minutes. I would highly recommend Ray Laethem. My salesman was Jamie Graskewicz; I will definitely use him for my next purchase.
Betsy and team were amazing to work with and got everything done in a timely matter!
My experience with Ray Laethem was exceptional. After many months of trying to get issues corrected with my 2017 Buick Encore, the staff at your dealership finally resolved it. EJ, Jaime, and Mr. King were very accommodating and truly went above and beyond to make it right. Much to my frustration, after purchasing the car at Ed Rinkes dealership, they did nothing to help. I am so happy that Ray Laethem was able to resolve this long drawn out experience. Thanks to all of you.
Wonderful sales team, they were very TRANSPERENT with pricing and very professional, I would definitely recommend them to family and friends.
Matt Frame took great care of myself and wife. Very thankful for the seamless transition between vehicles. Appreciate the effortless process Matt put us through. Thank you.
No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems
Ooh sales associate, Bob, went above and beyond to meet or wishes and locate the perfect vehicle
always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our salesman
Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in.
My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very happy with the service I received. Don't mind driving from Redford.
Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with my experience
Brought my car in for some minor warranty work. The work was completed quickly and I was treated as a valued customer.
I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once did I experience the typical car sales guy feel.
I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the right fit and price! I LOVE THEM!
I had service (oil change/tire rotation) done. Made an appointment ahead of time, and it certainly improved wait time. I barely was settled into the wait area, when the service person came in with the good news the tasks were completed. The experience was pleasant and easy.
I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattached and it was discovered that my front brakes We’re on red and I was getting ready to go on a long trip with my children and was very happy that all of the work was taken care of and less than three hours 🙂
The dealership and the salesperson (E. J. Borden) made the process of leasing a new car simple. They were helpful in finding a vehicle that met my needs and turning in my old vehicle and getting the new one was seamless.
Great salesman - Matt Frame. Good location and service department.
I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I got to the dealership, everything was ready. When I was ready to purchase, they took the time to walk me through the numbers. When it was time to pick up the vehicle, it was thorough but not a long process. The vehicle and the paperwork were ready; turning in my lease vehicle was easy and the vehicle walk-through was just the right amount of time for me.
As usual my representative Donnell was courteous and took care of all my concerns.
Each visit that I have had since purchasing my Buick Enclave has been very pleasant. The staff are very friendly and the service is excellent.
Always excellent customer service. Very polite and always friendly.
The process of purchasing my new car went smoothly and professionaly
The Service Manager Walt provided exceptional customer service regarding a warranty for the replacement of my gas pedal. He took the time to communicate my issue to GM for a resolution. I was very satisfied. Highly recommend.
I really appreciated the speed and convenience with which Ray Laethem handled my oil change. I also appreciated the print out with suggested maintenance. Great work! And the price was VERY reasonable!
The level of customer service was exceptional from the time I walked into the dealership until the time I left. Not only was Betsy wonderful but the entire team was very knowledgeable and worked out a heck of a deal for my new 2019 Terrain!
Service was quick, employees were polite and kept me in the loop of what was going on with my car. Shuttle service allowed me to go home and do other things and returned bus shuttle to get my car, which is super convient. Great job 👍🏾
There is nothing else to describe. If they were any better, I would have to buy another car :>) Great job #1 Buick 2018 football of the year
EJ did everything that i expected in a great salesperson - he was great to work with, Everything was done quickly and efficiently. I purchased the car on Thursday and he had it ready for delivery Friday am.
Betsy was so amazing. She is so patient and thorough. She gets back to you in a timely fashion. Even when she?s not working. She makes sure she responds to her messages. I didn?t expect her to. But she still did. Which was so helpful especially when you have questions to be answered. And it?s a bonus that she?s a Christian. Love that. ???? I would definitely get another vehicle from her. So honest. And pleasant personality. Her whole team. Her manager was great. Sean. And Stephen. The financial guys. Not pushy or aggressive in any shape ...
I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal ...
Great car company. Great customer service I didn’t purchase a vehicle yet but when I do I most likely will from this dealership the people were very friendly
They quickly performed my oil change at a reasonable price.
Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman.
Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process!
In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick understood what it would take in terms of price for the vehicle that I was looking for. I will definitely be looking forward to working with Bob and Lorrine in the future.
This is a great dealership and Im extremely satisfied with my new lease. Great job!
Took my car in for an oil change and tire rotation. Excellent service - very professional. Service staff approached me several times to update me on the status of my vehicle, which I appreciated.
Great customer service, was very professional and helpful and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful.
We always have the best service and treatment from Bob Hunwick and Lauren. We have been buying and leasing from them for years and will continue to do so!
Jamie is wonderful to work with! Everyone is very helpful and made for a great experience. Love my new Yukon
Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go.
Excellent experience. E.J. Borden was very helpful and took time to help me learn how to use all the features of my new car.
Very professional. Everything moved along very efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive.
We are new to the area and new to the dealership. Our sales rep Betsy was a pleasure to work worth. We couldn't be happier with our new Enclave!
It is always a pleasure to buy a Car at Ray Latham Buick from Matt Frame. I can honestly say that I love my Buick. They are my favorite cars after having VW, Ford and Chryslers. The Dealership is friendly, the Service department clean and caring, with coffee and cookies in the waiting area. Easy to schedule appointments and wait or use there transport service. I wont go anywhere else. Keep up the good work.
They do an excellent job in all aspects of the dealership. My salesman BJ is a great representative of the dealership and all personal in all phrases
Bob Hunwick and Lauren Zanger are the best. I.ve never been treated better at any dealership..
Edward Borden was excellent in helping me achieve my goals in my purchase of my new Arcadia Denali.My experience was painless and I appreciate everyone that was involved with my process.
Ive purchased my last 3 cars from this dealership. Ive never had a bad purchasing or service experience.
They took the time to inspect several areas of my car and let me know what was imperative and wait could wait. They ordered parts that were not in stock,
EJ helped move my lease to a purchase! Love the vehicle and couldn't part with it. Lease, service, sales Ray Latham is the best. They have had my business for 30 years. Thank you!
Great service, reasonable prices, and quality work.
Services Was good. the infor was percise and wife was able to understard. . Service price could have be lower but was ok. thank you for your help.
I have always had great experiences in the sales and service departments. I will continue going to this dealer when it’s time to purchase a new car.
Excellent service. Location is great and the entire team is very friendly. I am very happy with Ray Laethem services. Thank you for listening to me.
This is my fourth vehicle I have leased from this dealership and all my experiences have been handled very professionally. I would highly recommend them to anyone.bb
I recently was referred to Ray Laethem and the purchase of my car has been one of the best experiences ever for getting a car. Bob Hunwick offered to let me drive the car as much as I needed to make a decision, (I've been places where they "ride" with you when you test drive). He looked through car inventory at other participating dealers to get me what I wanted, ended up they had what I was looking for. They offered different scenarios for financing and when I went to pick up the vehicle the sales assistant, ...
EJ was a fine salesman that made my time at the dealership enjoyable. He did good presentation.
Everyone involved in the process was professional and I look forward to working with them again in the future.
Very helpful employees. I also was able to quicklyget an appointment and was serviced quickly when I arrived.
I have purchased several vehicles from Ray Laethem over the years. Always a great experience and excellent service if required. My salesman, Matt Frame always provides great options for my next car.
Very professional. Explained what service was going to be needed. Also, wait time for service was within reasonable range. Would definitely recommend Ray Laethem dealership for service.
Ive been dealing with Bob Hunwick at Ray Laethem for 20 years. He is always acts in a professional manner. In addition, which I really appreciate, is the ability to get a hold of him easily. In the rare occasion that you get his voice mail he calls you back right away with the answers to your questions. He has an uncanny ability to get me into a vehicle that I thought I could not afford but he finds a way to make the payments close to my previous lease for a better vehicle. I have been happy with every Buick/...
Technician explained all of the work done and the condition of the vehicle. Service took half an hour and I waited in the well appointed waiting room.
Matt Frame is an excellent salesperson to work with. He simplified the lease turn-in, as well as the new lease process. I would recommend Ray Laethem Buick GMC.
We have Donell as our go to person he ALWAYS does an excellent job he is knowledgeable and helpful he is always courteous and friendly
Mike Bainbridge was very professional! He kept me informed of the progress of the repairs to my car.
I have been dealing with Bob Hunwick at Ray Laethem for over 30 years. I have always been satisfied with sales and service. Truly appreciate all that Lauren does for me as well.
Tom King Sales Manager was my contact person. I was able to handle a lot of the process my email. I leased a 2019 Buick Enclave. I appreciate his feed back. Tom was always in contact. He sent all the information promptly. Tom initial contact with me was by mail which indicated the company car sales. I call him and the process began. I am telling all of my church family and friends about Tom professional response and the other dealership staff. This experience was positive. Everything was Great !!!! Sincerely; Wanda D. Jordan - Tremble
Dropped my wife’s enclave off. They assessed the problem and got back to me quickly with a quote to repair the issue. They worked with the warranty company that I bought my warranty from and that cut the original cost in half. Very happy with the service I got.
Usually I have to wait an hour or more but this time was a surprise short time. I like the new policy of registering for a time for repair. Thus I can wait rather than take a loner or request my neighbor to pick me up and drop me off again.
Experience was great. Salesman was ver prepared. Professional and knew exactly What I wanted.
Excellent, efficient and quality service from the beginning to the end of our process in purchasing our new Envision.
I scheduled my appointment with Joyce. She is always courteous and helpful. I had my two school age children with me and they are easily impatient. Luckily, my services were completely quickly and I wasn’t there nearly as long as I expected to be. I appreciated the swift friendly service.
EJ Borden gave exceptional service with no game playing. I told him what I was interested in and he showed me what I could get at what price. Other dealerships I had gone to would show me items I had already told them I couldn't afford. After being able to think it over I contacted him and was driving my new car in a day.
Great customer service, always friendly and gets the job done quickly and efficiently. I take all my vehicles here and get excellent service every time!
Superior service and attention to my needs. Can't say enough about how well I was treated.I would refer any one to Ray Lathem!!
Looking for anew vehicle and got a good deal right car at the right price. Also traded in a used car and got a good price
Fine service. Problem free. Received a car for an appointment while the GMC Terrain was being service for a recall issue. Will be glad to network the "first cabin service" .
Everyone was friendly and efficient, from my salesman EJ who made the Appointment for me to the service representativea and the cashier. The car was completed quicker than promised.
Not that the first two vehicle purchase experiences anything short of exceptional ... But, this time I was rushed. Drove in from Cincinnati and had to be back for a meeting in the AM. (Yes, worth the commute.) Paper was was ready, vehicle was ready, they whisked me in and I drove out in about 20 minutes. The new Terrain drives like a beast. I have a performance SUV. The 2.0L 9-speed turbo is a joy to drive. Responsive. Quick. Nimble. The interior and dash are intuitive, the stereo rocks, and filling up for about $30 bucks is a welcome change of pace. (...
This was the second complimentary oil change for our 2018 Buick Enclave. The service work, including tire rotation, was performed quickly and flawlessly by appointment, and of course at no charge. I drove away perfectly happy. I should mention, however, that my first attempt at scheduling an appointment by phone was a complete disaster. I asked the operator to transfer me to Buick Service and when she did, the phone rang endlessly without being answered. After many long minutes, the operator cut back in and asked me who I was trying to reach, She re-placed the call with the same result. ...
Needed a new lease vehicle. As soon as I entered Ray Laethem Buick, Tim King, Sales Manager, welcomed me. He and EJ Borden provided me with the best price for my budget, with all of the features I desired, and put me into a beautiful white Encore. They did not pressure me to make a decision on the spot, and stuck to their promises. Truly a dealership of integrity! Looking forward to visiting them for service!
Ray Laethem has always provided us with competent vehicle service. They generally finish the work in advance of their estimated time. When we have needed shuttle transport, they have assisted us.
Great service! Matt and his team were very helpful and patient in my making a decision. Thanks everyone.
Received requested quote, it was $5000+ less than dealer I was dealing with. E J Borden was very very pleasant and informative. Best salesman EVER!
Great experience from the first phone call to the delivery of the Buick Envision. Bob Hunwick and Lauren did a great job. Thanks for making it a great experience.
Service was well done, quick, and good communication during the process.
Excellent customer service. I appreciated the fact that the sales person really listened to what I had to say. He was truly helpful in every aspect of the sale.
Turned in old SUV to get new SUV 2019. E.J. Borden was very informative explaining about car and services of dealership. He was great!!
It was a nice, no hassle, experience. Everyone was very friendly and helpful.
Service is quick and everyone at the dealership was helpful and nice!
Dont like the appointments works better for me as A walk in. Im way too busy to make appointments
I was there for my 15,000 mile check up. It was done very quickly, and I had time to enjoy a cup of coffee.
I had a recall issue and the service representative took very good care of me and my situation. He called me and scheduled the appointment, and he made all the arrangements for me to get back to my office. It was quick and easy.
i needed a new water pump and rear breaks. As usual the crew did good work, kept me updated and completed the job when they said they would. Expensive, but a job well done. ( and they did give me a little percentage off. Thank you.)
I've never been at a dealership where I have been in and out so quickly. Everything was explained to me thoroughly from the salesperson and the finance manager, each taking time to answer all of my questions. Will definitely be returning and recommending this dealership and the salesperson.
Service was quick and car was delivered in quick order and service was good car was available and turn around on Credit decision was fast
Following an accident that totaled my 2014 Terrain, everyone at Laethem was helpful as I worked through purchasing a replacement vehicle. Betsy Crane arranged a no-cost loan vehicle and found the 2019 Terrain Denali that I wanted; Sales Mgr Tom and Jerry, who works out dealer trades, were all great to deal with. From accident to new car in eight days made a potentially horrible experience at least one that was easy to deal with. This is our fourth purchase from Laethem, and I recommend their sales and service areas without hesitation. Thank you to everyone.
The dealership made the process very very simple. They also gave me excellent strategic advice with respect to when I could maximize rebate dollars, etc. My salesman had the entire transaction organized extremely well so we were able to complete the paperwork in just a few minutes. I would highly recommend Ray Laethem. My salesman was Jamie Graskewicz; I will definitely use him for my next purchase.
Betsy and team were amazing to work with and got everything done in a timely matter!
My experience with Ray Laethem was exceptional. After many months of trying to get issues corrected with my 2017 Buick Encore, the staff at your dealership finally resolved it. EJ, Jaime, and Mr. King were very accommodating and truly went above and beyond to make it right. Much to my frustration, after purchasing the car at Ed Rinkes dealership, they did nothing to help. I am so happy that Ray Laethem was able to resolve this long drawn out experience. Thanks to all of you.
Wonderful sales team, they were very TRANSPERENT with pricing and very professional, I would definitely recommend them to family and friends.
Matt Frame took great care of myself and wife. Very thankful for the seamless transition between vehicles. Appreciate the effortless process Matt put us through. Thank you.
No waiting. My service agent was very efficient. He made sure to give me timely updates and prices. He was knowlegable of the many problems
Ooh sales associate, Bob, went above and beyond to meet or wishes and locate the perfect vehicle
always an easy transition from old vehicle to new one. This is at least the 6th car we have leased from this salesman and more before he was our salesman
Was very pleased with how quickly the service was completed. Nice, clean quest waiting area. Breath of fresh air to have a nice area to relax in.
My appointment was at 7am. I was able to work as I waited on my car. Got to visit with my salesman Bob Hunwick. Car was done in about an hour. Very happy with the service I received. Don't mind driving from Redford.
Bob Hunwick is a great salesman. He picked the right vehicle for me right off the bat. Friendly and concerned about my comfort. Very satisfied with my experience
Brought my car in for some minor warranty work. The work was completed quickly and I was treated as a valued customer.
I strongly recommend this dealership. They were very professional and easy to work with. It was my first purchase with this dealership and never once did I experience the typical car sales guy feel.
I come to Ray Laethem because I receive exceptional service from Tom and Betsy! It is not about selling a car, but they make sure that you get the right fit and price! I LOVE THEM!
I had service (oil change/tire rotation) done. Made an appointment ahead of time, and it certainly improved wait time. I barely was settled into the wait area, when the service person came in with the good news the tasks were completed. The experience was pleasant and easy.
I switched my appointment last minute and still received exceptional very timely service. I came in for an oil change and to have my glove box reattached and it was discovered that my front brakes We’re on red and I was getting ready to go on a long trip with my children and was very happy that all of the work was taken care of and less than three hours 🙂
The dealership and the salesperson (E. J. Borden) made the process of leasing a new car simple. They were helpful in finding a vehicle that met my needs and turning in my old vehicle and getting the new one was seamless.
Great salesman - Matt Frame. Good location and service department.
I found the vehicle I wanted online and gave the dealership a call; Betsy took the time to go over the numbers with me and set up a test drive. When I got to the dealership, everything was ready. When I was ready to purchase, they took the time to walk me through the numbers. When it was time to pick up the vehicle, it was thorough but not a long process. The vehicle and the paperwork were ready; turning in my lease vehicle was easy and the vehicle walk-through was just the right amount of time for me.
As usual my representative Donnell was courteous and took care of all my concerns.
Each visit that I have had since purchasing my Buick Enclave has been very pleasant. The staff are very friendly and the service is excellent.
Always excellent customer service. Very polite and always friendly.
The process of purchasing my new car went smoothly and professionaly
The Service Manager Walt provided exceptional customer service regarding a warranty for the replacement of my gas pedal. He took the time to communicate my issue to GM for a resolution. I was very satisfied. Highly recommend.
I really appreciated the speed and convenience with which Ray Laethem handled my oil change. I also appreciated the print out with suggested maintenance. Great work! And the price was VERY reasonable!
The level of customer service was exceptional from the time I walked into the dealership until the time I left. Not only was Betsy wonderful but the entire team was very knowledgeable and worked out a heck of a deal for my new 2019 Terrain!
Service was quick, employees were polite and kept me in the loop of what was going on with my car. Shuttle service allowed me to go home and do other things and returned bus shuttle to get my car, which is super convient. Great job 👍🏾
There is nothing else to describe. If they were any better, I would have to buy another car :>) Great job #1 Buick 2018 football of the year
EJ did everything that i expected in a great salesperson - he was great to work with, Everything was done quickly and efficiently. I purchased the car on Thursday and he had it ready for delivery Friday am.
